Delivery Terms

GENERAL

All orders are subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, you will be notified by email and we will fulfill the available products to you and process a refund for those items that are out-of-stock, unless you specify otherwise.

SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

RETURNS

Coastal Marketplace, LLC will gladly accept returns as long as a request to return is received by us within 10 days of purchase and products are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase, unless otherwise requested. We will notify you once this has been completed through email. We will issue a refund for the value of the goods returned but will NOT refund the value of any shipping paid. If you are dissatisfied with your purchase, please contact customer support so that we may assist you with any concerns. We guarantee your satisfaction, and are committed to resolving all customer issues. For more information, please refer to our Return Policy.

DELIVERY TERMS

In general, domestic shipments are in transit for 1-3 business days. For details, refer to our Delivery Terms.

DISPATCH TIME

Orders are usually dispatched within 1 business days of payment of order. Our warehouse operates on Monday – Friday, 8am to 5pm ETS, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please contact customer service to complete your request at [email protected]

P.O. Box Shipping: Coastal Marketplace, LLC will ship to P.O. box addresses using US postal service only. We are unable to offer couriers services to these locations.

Military Address Shipping: We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

Items Out Of Stock: If an item is out of stock, we will dispatch the in-stock items immediately and process a refund for any payment made towards an out of stock item.

Delivery Time Exceeded: If delivery time has exceeded the scheduled forecast, please contact us so that we can conduct an investigation.

Tracking Notifications: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, contact customer service immediately. Damaged parcels must be reported to customer service with 5 days of receipt. Customer service will address such issues on a case to case basis.

PARCELS LOST IN TRANSIT

We will process a refund or replacement as soon as we are notified and have verified that the parcel has been lost in transit.

SALES TAX

Sales tax is calculated and collected at the time of checkout.

CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return Policy.

CUSTOMER SERVICE

For all customer service inquiries, please email us at [email protected]

Last Updated Jun 10 2019