All defined terms used below shall have the meanings set forth in our Terms and Conditions.
This return policy explains our methods for processing returns, exchanges, and refunds.
Orders that are submitted online are processed immediately and may not be canceled online, please contact customer service. In some cases, you may need to wait until you receive the merchandise in order to return it.
Please be sure to check your order upon receipt. We carefully package your order, to prevent damage during transit. If your shipment arrives damaged or your order was incorrectly packaged, please contact us within 48 hours of receipt, so that we may resolve this issue in a timely manner.
Products may be returned within 30 days of purchase. To initiate a return, contact customer service for a Return Merchandise Authorization (RMA) number. Further instructions will be provided at that time.
If you are not completely satisfied with your purchase, then items can be returned, per the following conditions:
It has been no longer than 30 days since your purchase
You have contacted customer service for a Return Merchandise Authorization (RMA) number.
Refunds are issued after the returned merchandise has been received and accepted. Note that shipping costs will not be refunded. If for any reason, a full refund is not issued, customer service will contact you with details as to this disposition.
Returned merchandise should be sent as shown below:
151 Kalmus Dr., Suite C-225
Costa Mesa, CA, 92626
You are responsible for paying for all shipping costs for your returned item. You should consider using a trackable shipping service or purchasing shipping insurance for items of value. Shipping costs are non-refundable. If you receive a refund, any cost due for the returned shipment will be deducted from your refund.
REFUNDS AND EXCHANGES
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions. All defined terms used below shall have the meanings set forth in our Terms and Conditions.